To provide a support service to facilitate the repair, maintenance, calibration and certification of laboratory instrumentation, within Haleon West London Sites. In addition, be responsible for administering repair, pm and calibration work order requests, customer enquiries and associated Computerized Maintenance Management (CMMS) Records for Haleon Sites (Weybridge, Maidenhead). Follow up as required to ensure customer satisfaction to all work order requirements and to work closely with all members of the wider Scientific Services team to provide a proactive and focused approach efficiently meeting and advancing the business needs.

Key Responsibilities:

• Liaise with staff with regards to the services required for the efficient installation, maintenance, moves and relocations and support of proposed items of instrumentation.

• Act as a first point of contact for all third party contractors arriving at site, ensuring that they have a valid EHS and GMP induction prior to commencement of work and Risk Assessments and Method Statement are review prior to a Permit to work being completed for the area/job in which they are working on.

• Ensure that all Third Party contractors are managed in line with HALEON procedures.

• Liaise with third party service providers, customers, LIS, etc to identify improvement options and to execute the optimal solution

• Ensure valid purchase orders are in place prior to commencement of non-contract work.

• Take responsibility for ensuring all send away items are collected, package and sent off site for calibration in conjunction with Lab Support Co-Ordinator and Scientific Services Site Lead.

• Use Client system to book all Third Party contractor visits.

• Using the Computerized Maintenance Management System (CMMS), administers the closure of work orders in compliance with LIS procedures.

• Ensure all compliant documentation including, but not limited to, engineering service reports are stored and filed according to GMP and GDP practices

• Assist in the preparation for audits. Retrieve documentation for inspection purposes

• Keep end users apprised of work order status and acts as a lead for the timely escalation of service request issues

• Reviews and updates CMMS records to ensure they accurately reflect current status of equipment. Where changes effect GMP equipment ensures compliant procedures have been followed.

• Escalate any scheduling failures to the Scientific Services Site Lead to assist with resolution, keeping customer informed throughout.

• Generate local KPI data agreed with customer and use that data to improve service (e.g., performance, quality). Deliver agreed KPI service targets.

• Use knowledge and experience in helping to ensure that a high standard of safety of equipment is maintained. Develop knowledge and expertise so that those ramifications of new technologies are readily understood.

• Offer comments, where asked, on engineering and scientific aspects of proposed equipment to be purchased by HALEON.

• To accommodate all reasonable requests from management, such that continuity of support is given to HALEON customers and HALEON sites from both a business and operational perspective.