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IT Support Analyst

Krakow (City) Poland

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Location Kraków, PL Job ID REQ-050276


  • Provide Level 1 and 2 support for hosted applications
  • Provide IT Support for manufacturing systems
  • Perform IT Ticket Mgmt using systems such as ServiceNow
  • Good writing skills and ability to follow written standard operating procedures (SOP)
  • Perform unit testing on the PCs and test software configuration
  • Work with the client administrators for application troubleshooting
  • Coordinate with other support teams within the organization
  • Participate in client team meetings
  • Conduct user account review and administration, audit trail review and password resets
  • Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
  • Troubleshooting – Assisting with typical/reoccurring errors that users might come across, such as terminal connectivity issues, incorrect user rights, etc.
  • Perform and assist with planning and support activities associated with bringing new process areas on-board throughout the year
  • Document system and use processes and procedures for Customer review and approval
  • User Management – Add/Disable users, change permissions
  • Printer Management – Setting up printers (Zebra label printers mainly) in the MES Application and assigning them as needed to individual user terminals
  • Terminal Management – Configuring terminals and printers within the MES Application
  • Assist with system configuration and changes as directed by the Team Lead


  • Excellent customer service skills complemented by an ability to listen to and interpret and document client requests
  • Previous experience supporting IT environment
  • Ability to troubleshoot complex instrument and technology issues
  • Competent in Microsoft Office
  • Strong verbal and written communication skills
  • Ability to identify, track and complete tasks for multiple projects under pre
  • scribed timeframes
  • Bachelors or Associate degree in Computer Science or technology industry experience is preferable
  • 2+ years of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing, and backup systems
  • Experience with IT systems management and associated processes such as Active Directory
  • Experience with electronic batch recording systems would be a plus

We offer:

  •  Private healthcare including dental care – MEDICOVER,
  • Life and long-term disability insurance – GENERALI
  • Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies,
  • Home Office (2 days of work from the office per month)
  • Possibility to borrow screen, chair, and other IT devices from the office,
  • Tuition reimbursement,
  • Referral awards,
  • Internal career development opportunities in multiple business areas,
  • and up to 4 additional days of vacation.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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