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Lab Computing IT Service Engineer

Schachen Switzerland

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Location Schachen, LucerneCH Job ID JR-035824

We are looking for Lab Computing IT Service Engineer to support OneSource division of PerkinElmer with a permanent role at the customer’s site (MSD - Lucerne). The successful candidate will provide IT and business analysis services with focus on software for analytical laboratory instruments from all vendors. This role strongly includes computer system validation/compliance services. The designee will team up with the globally acting lab computing division and support the other PerkinElmer practices and divisions. 

Core Job Duties:

  • Implement, monitor and provide technical support of customer laboratory IT environments, typically integrated with instrumentation

  • Implement customer specified benchtop computing design and processes

  • Include Incident Handling

  • Application and Operating System upgrades

  • Commissioning and Decommissioning of Lab Computers

  • Implementation of multiple security packages.

  • Lab network infrastructure support

  • Create and maintain accuracy inventory of lab equipment, PC’s and software

  • Act as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues

  • Act as liaison for software/hardware related inquiries

  • Act as an interface between client, business and corporate IT teams

  • Participate in client team meetings

Validation, Security and GxP System Support

  • IT Technical review of validation and compliance documents supporting GxP computerized systems.

  • Provides IT technical Subject Matter Expertise for system validations and change management efforts

  • Analyzes, identifies, and implements enhancements, upgrades and/or solutions required to improve the system performance and security.

  • Support system validation projects technical and documentation requirements.

  • Implements Windows based security, including:  user / group permissions, file / folder permissions, group policies, local security policies, etc.

Special Lab Application Skills

Experience with Chromatography Data Systems and related instrumentation

  • Waters Empower

  • Themo Chromeleon

  • Agilent OpenLab

  • System Administration and hardware configuration

  • LACe Computer builds for Empower

  • Instrument Interfacing and multivendor drivers

Qualifications, Skills & Experience:

  • Bachelor of Science in Computer Science, Life Science or equivalent industry experience

  • 4+ years of relevant technical experience including Windows technologies, networking, remote computing and backup systems

  • Experience with scientific instrumentation a big plus

  • Preferable 2+ years of GxP experience

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.

  • Ability to troubleshoot complex instrument and technology issues.

  • Strong verbal and written communication skills.

  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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