Responsibilities

In order to set expectations and to the extent permitted by applicable law, please note that if an applicant is hired for this position, the applicant will be required to prove that the applicant has been fully vaccinated against COVID-19 by the date of hire, subject to any qualified religious or medical exemptions. Please note that the employer reserves its rights to mandate additional vaccine requirements at any time.

Blood borne Pathogens Training & Hepatitis B Requirement

Work Location: Redwood City, CA

Key Responsibilities:

• Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

• Implements customer specified benchtop computing design and processes

• Administers and assures connectivity of customer’s Windows based platform

• Conduct and maintain inventories of client systems

• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

• Manage On-boarding, retirement and relocation of equipment

• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs

• Acts as the technical support contact for instrument vendor

• Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams

• Provides technical support for new system validations and change management efforts

• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information specified by the client

• Submit weekly Engineer reports to the team lead by COB on the last business day of the week

• Acts as client Liaison for software/hardware related inquiries

• Participate in client team meetings

• Provides support across all PerkinElmer Enterprise practices as required

• Act as the technical expert to handle escalations and be a mentor to junior team members Provide back up to team leads as required

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.

• Ability to troubleshoot complex technology issues.

• Strong verbal and written communication skills.

• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

BasicQualifications:

• Bachelor’s Degree with 5 years of experience in Lab IT or regulated IT Environment OR

• Associate’s Degree with 7 years of experience in Lab IT or regulated IT Environment

Preferred Qualifications:

• Experience in a validated environment a plus.

• Experience working in GxP, GmP, ISO, and FDA compliant facilities a plus

Other requirements

• A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs

• Excellent analytical and problem-solving skills

• Detail oriented and able to follow written documentation for task execution

• Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative

• Ability to multitask and support various groups of users

• Detail oriented and able to follow written documentation for task execution
• Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative
• Ability to multitask and support various groups of users
• Experience in a validated environment a plus. Experience working in GxP, ISO, and FDA compliant facilities a plus

Benefits to working for PerkinElmer:

Backed by an 80-year history rich in innovation, PerkinElmer is a long-time leader and pioneer in the scientific community. We hire talented, committed and driven people and strive to create a work environment that brings out the entrepreneur in all of us. Benefit packages include: Medical, Dental and Vision; Health Savings Accounts, Flexible Spending Accounts, Health and Wellness Programs and Incentives; Employer Matching 401(k); Tuition Reimbursement; Professional Development; Maternity and Paternity Leave; Paid Holidays and Personal Time Off; Life and Disability Insurance; and Work/Life Balance.

#LI-AD2