Responsibilities

PerkinElmer is recruiting for a Vendor Operations Manager to join our program supporting a key client within the north-west.
Successful candidate will be responsible for the day-to-day management and delivery of service operations through the site planning and co-ordination of a team, ensuring adherence to PerkinElmer best-in-class customer support of our scientific services offering. As part of the UK operational team, maintains relationships and facilitates regular communication with client, end users and vendors.

Key Responsibilities:

• Member of the UK account management team; leads the work planning and control on site team and maintains open lines of communication with client representatives, end users, supply partners, and other managers.

• Manages scope of Service Level Agreements (SLA’s); Optimises and reports on Key Performance Indicators (KPI’s).

• Ensures day-to-day activities for defined services scope are planned and that appropriate resources are available.

• Responsible for work planning and control team personnel including hiring, promotions, recognition, discipline, and performance management.

• Establishes/coordinates goal setting, performance reviews and incentive/salary administrative processes for direct reports and possibly those reporting to direct reports.

• Supports with the management & control of client site budgets and contributes to PerkinElmer financial plan

• Identify and communicate to the UK management team opportunities for cost savings and increased scope by identify and anticipating ways to further support our customer.

• Leads and supports the identification, application and delivery of innovative ‘leading edge’ support service and infrastructure technologies to enhance service operations

• Ensures all services follow appropriate client procedures and Government regulatory codes.

• Point of contact for escalations from both client and operational team for the sites identified.

• Responsible for all site activity relating to QHSE standards set by the company and the client.

• Supports PerkinElmer and Client audits.

• Responsible for identifying, sharing best practice, training and resources between sites.

• Supporting the operational management team, performs other duties as required.

Competencies required:

• Qualification in Business, Engineering, Chemistry or similar

• 5 years’ experience in Life Sciences / Pharmaceutical laboratory or manufacturing space and familiarity with the associated vendors and consumable providers

• Accustomed to working in a regulated environment. (FDA, GMP, GLP audit experience advantageous)

• Commercial acumen – managing budget, 3rd party vendor negotiations

• Strong customer service ethic

• Mindset of continuous improvement

• Leadership, change management and people management skills

• Excellent presentation and communication skills and MS Office literacy required

What we offer:

• Dynamic, changing environment

• Chance to make a difference by challenging and improving processes

• Opportunities for personal and professional growth